Airmail - Lightning Fast Email App Reviews

Airmail 2.6 is an excellent program. I have called upon Support a couple of times and Brenna made it a pleasant experience

Very rarely do I enter anything in a customer service pop-up, mainly due to the wait time. Normally if I can’t find the answer I’ll send an email to tech support. Today was an exception. Within a couple minutes, service rep, Sherlyn took my online question, clarified the problem, and suggested I send a screen shot of what was happening (I had sent a reply to a client, and though it showed sent, it showed “local sent.” She quickly responded that more than likely the recipient’s server was down, and the email reply should go through as soon as the server came back on line. She was correct, it was about 15 minutes and I received confirmation that it went through. I have enjoyed using AirMail, since it was first released. The updates, the new features, the addition of iPhone and iPad and quick turnaround for pop-up question was a pleasant surprise. Thanks for creating the app and your attention to the client after the sale. I would diffintely suggest anyone looking for an alternate email app to consider this one.

Airmail has officially made my Macbook Pro act more faulty than a PC. I have always used Outlook and can’t stand the interface of accessing email through a browser. So for the $9.99 this was being offered, I figured why not? Setup was easy enough and everything connected and downloaded as expected. Given that I’m using 6 different email accounts, this is no small feat. Between that and the conceptually nice design, I’ll give this app 2-stars. But make no mistake—this is about when my nightmare began. If I try to send email, it freezes or crashes. I try to run a search and either it will show me nothing when I just saw the email this morning, or it crashes/freezes. I try to reply—it crashes. It really downloads my mail well, and that’s about it. It’s nice to look at and t he functions they built in are seemingly useful except they won’t actually WORK, which makes them completely useless. Adding images or anything else via OneDrive or Dropbox is a colossal pain and— you guessed it—it crashes. Ever since this application has been on my computer, my Mac is acting like it’s a 10 year old PC. No more - I’m done w/ it. Keep my money.

My wife has been experiencing os x mail issues, so after significant research, I opted to pay $9.99 for Airmail. I installed it on my MAC first, and it has been horrible. The defaults for installing the app were totally wrong and I had to plug in the COMCAST parameters. Finally, it passed thru the gates, and seemed to run….but, no emails showed up. I sent an email to myself, and the only thing that worked was the silly jet-sound indicating it seemed to have been sent. No deal. It, and several others, never showed up. Then, I tried to send my wife a message, only to discover that only a small percentage of addresses had been imported from OS X contacts. Of course, my wife was missing. All of a sudden, some of the emails I sent to myself appeared after rebooting a few times. I went to Preferences to reload contacts, and it doubled the count, including my wife. But, when I typed in her name, it didnt find her in the contacts list. I thought I’d start all over again, but it wouldn’t let me remove the only account i had installed. I had to add a pseudo account and then go back and delete the original. Its replacement performed the same. I am totally displeased. I’m now going back to a pretty mediocre Apple OS x email again.

Don’t expect this program to work smoothly or reliably. Freezes left and right. Spam filtering abysmal — actually breaks SpamSieve. E-mail counts in each account or folder are inaccurate. And don’t use customer support. “Brenna” will condescendingly give you bad instructions (once the instructions she gave would have deleted my entire e-mail archive, without her giving any warning of this — make backups!) and then backtrack… but your problems will remain. Not ready for prime-time, and I’m just counting this up as a pricey learning experience and looking for a replacement.

This is the best email client I’ve ever used, actually it’s my default mail program. Other persons seems to be having issues but maybe they are not configuring the app properly. The only issue I’ve encountered thus far was my emails not being “Snoozed”. I reached out to support and in less than 1 hour Brenna was to my rescue.

I’ve been using this app for about a week. And so far so good. I did have one suggestion, to expand the bcc address box when adding many addresses, so I sent in a ticket. Almost immediately Sherlyn responded. Told me the update is under consideration by the development team. I hope they decide to fix this issue. It’s a big issue when using Airmail iPad and iPhone to try to scroll through the list to delete any emails I don’t want to get the email. But Sherlyn was great!! She was pleasant, and very responsive. The issue wasn’t fixed but it was comforting to know someone was listening.

I like this app, but I do think it is overpriced. It is adequate for email and has some nice options.

I am not the most tech savvy person, so when i encountered difficulties, I contacted Airmail Support. Poor Sherlyn was the tech that received my request for help. She was very patient and very helpful. Never once expressed her frustration, nor did i ever sense the rolling of her eyes over my ignorance of all things techie. She helped me resolve my issue and i am merrily cleaning and organizing my emails. My experience was very positive.

Ditch Outlook! I use Airmail2 (mail) and CircleBack(contact) and so much happier. The Airmail UI is awesome…love it

Airmail is the best. It gives you so many options to set your mail up to how you want it to be. I have several email accounts for various things and Airmail makes managing it all a breeze. It is so nice to use the same mail program on both my Macbook and my iPhone and all of the settings and whatnot carry over between the two. I really don’t have any gripes about Airmail and when I did have a small issue, the developer responded to my email feedback within a day or two with a suggestion that fixed the issue for me. Highly recommended for those that love to have control and a huge amount of customization ability if you want it while having modern email client functionality such as swiping and snoozing.

I have used Airmail 2 (and its predesessor) for over a year. It has many great features; however, it is very sluggish to send nearly every email. While it is stuck “sending” the email, one can’t begin to compose another email without causing the app to freeze up…sometimes requiring a force-quit.

Had an issue tranistioning to v2.6, but Sherlyn at Airmail support saved the day. Helped me erase the previous load, get v2.6 re-installed, and all of my accounts imported successfully. Very happy with the new version and very thankful for the excellent — and extremely timely support.

Save your dollars. Expecting a paid for app to be stable to reliably do what it’s supposed to (retrive mail, delete mail from server, etc.) seemd to be more than a reasonable expectation. This app is buggy and not very happy in the El Cap environment despite author claims. Don’t bother.

I really love this app: it works great on my iPhone and is super feature packed unlike other mail apps. While the absence of an iPad version is frustrating, they’re working on it, so I’m okay waiting. That said, I’ve experieced random slowdowns and unresposiveness on my Mac app. I’m not sure why, but it seems like an app problem as the rest of my system is flying. They need to make this app rocksolid to attract more pro users.

but it crashed a few times within my first hour of use. Not acceptable.

So i just purchased the app. Needed help setting up rules and also setting up so that was a particular group @microsoft/@google/etc. would go into their specific folders. Chatted with Sherlyn from AirMail and support was fast and very easy. I didn’t want to spend all day inputting rules for each person in a group (first.last)@microsoft.com, all that needed to be done was to add @microsoft and specify which folder these will fall into. This app does look a lot nicer than Apple Mail.

Been using this app for a couple years and loving it. Have the ocasional issue but live support on the site always pulls through. Sherlyn dug through the trentches to solve my issue today

There is a lot of enthusiasm for Airmail and I can see why, and I think it will rate 5 stars with some tweaks. The pluses in my book are the customizeable features, the automatic synchronization across multiple computers and platforms of both mail and settings, the ability to include graphic elements in signatures and tweak the HTML within the app, and above all terrific and fast customer support (a call-out to Mark who just restored my functionality). Negatives are: inelegant design elements and overall look and feel, slow loading, difficult navigation through multiple client folders and subfolders, and above all else, the maddening inability to imbed graphics/jpgs/etc. within the text of an email, versus the insistence of the app to take all your visuals and plop them into attachments (although you can read emails with imbedded graphics). Looking forward to v3. In the meanwhile, I flip back and forth between Airmail and Mail, unable to decide which I like more (or dislike more).

Airmail is beautiful, reliable, powerful, and flexible. I have a few minor quibbles with the visual/UI design, but they’re mostly just minor execution-level niggles. The UI concept and palette are great and go a long way to making me feel less stressed out by my email. I’ve had no reliability issues with any of my accounts, but I only use Airmail for Gmail accounts. Several, though, of different types (one standard, one Google Apps for Business, on Google Corporate). As a heavy Gmail user, I would love to see more support of Gmail-specific features, but that has obvious downsides and challenges so I won’t hold it against them. As for the 1-star reviews (56 of them!), I simply have no explanation. Airmail is so far beyond every other 3rd party email client I’ve tried—I can’t imagine someone thinking it’s only one 1 star, even if it turned out not to be the right solution for them. People are weird. Inappropriate shoutout for Polymail, the new kid on the block, which looks like it might be the only other contender for my email app loyalty. If you don’t like this one, try that one. And Spark for iPhone. Ok, enough of that. Sorry, Airmail dudes. You still get the 5-star review, though.