Won’t run in Mabook Proc running Exchange??
I NEVER write reviews for apps. I also don’t mind paying for apps through the app store, assuming they work — hence my review.
This is a wonderful email client for Mac with one HUGE disclaimer: it seems to only run on one Mac at a time. Here’s my issue:
I have a 2015 Macbook Pro, a 2015 Macbook and an iPhone 6s+. I work in an Exchange environment and, so far, have either used Outlook or mail.app for email. I was able to install Airmail on the Macbook and iPhone with no problems. Super fast, great organizational features, I love the iCloud sync for set up. I used it for about two days (on the Macbook and iPhone) to make sure it was stable enough for my primary work machine (MBP). Everything was good, so I downloaded and installed it on the MBP.
Here’s where it gets weird: I imported the settings from iCloud for my Exchange account, and got an error that Airmail couldn’t authenticate my email. So i uninstalled it, reinstalled it, and tried entereing the settings by hand, using EXACTLY the same settiings from my Macbook. Same error message.
I contacted support to ask for help — maybe I was missing something? Support replied immediately and, aftger talking with their technical folks, I was told that this was a known issue and it would be fixed “shortly.” Huh? I replied back asking what the issue was — can your app only run on one Mac or??? And what does “shortly” mean — a couple of days, weeks, months? The reply back was, "There is no such ETA set but our developers are working hard to get it fixed soon.
Really sorry for the inconvenience caused.”
So I figured I’d uninstall from my Macbook and only run it on the MBP — but, no dice. Apparently it’s something to do with the MBP, not more than one machine. Strange.
So, I’ve deleted the app on all my machines now and am back to mail.app — at least it works on more than one machine at a time. Too bad because I really liked this when I was able to use it.
Sean1174 about
Airmail - Lightning Fast Email, v2.6.1